Senior Manager - Delivery - Finance Vertical - Healthcare

Our client is of the Top Healthcare MNC and is looking for the role of Senior Manager : Delivery

Purpose Statement : The Global Business Services (GBS) team is an organization established within the organisation designed to reduce cost, provide value through reporting and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.

The vision of GBS in the organisation is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.

GBS is designed to deliver significant business benefits to employees and customers of the organisation and is championing the development of a continuous improvement culture. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, creativity and teamwork.

Key Responsibilities

The Senior Manager will be accountable for managing the following for GBS captive delivery function in Gurgaon:

- Manage Finance Delivery and Operations for the various teams servicing in the AMEA region.

- Oversee and review the various KPI's and deliverables of the operations and Delivery teams.

- Drive Business Process Excellence and Transformation Projects for F&A Business - P2P and A2R /RTR.

- Create and implement BPET strategies.

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement/ Transformation/Automation etc.) to attain process excellence.

- Facilitate process transitions and SLA adherence for the processes in the vertical.

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical.

- Facilitate setting up of required infrastructure for implementing the Quality Management System

Academic Qualifications & Experience :

- University Degree in accountancy or equivalent with 15+ years of relevant work experience

- 12+ years- experience in similar roles or shared service environment.

- Team management experience is a must. Has experience to lead team of 15+ members

- Hands on experience in ATR/PTP and OTC end to end process in a shared service environment

- Solid internal control experience (eg. Sox)

- Manages with metrics

- Strong customer service orientation

- Experience working with virtual, global, cross-functional teams, Excellent with MS tools (PowerPoint, Excel, Visio, and MS Word)

- Hands on experience in ERP Tools (SAP, Concur, Vendor Invoice Management, etc.)

- Self-starter and can work under pressure

- Analytical, detailed oriented, accurate with a sense of urgency to complete projects

- Extremely strong fundamentals in Accounting

- Excellent multi-tasking skills. Team-orientation with an ability to work on multiple projects simultaneously

- Experience in handling end to end process transitions, starting from feasibility to stabilization phase

- Hands on experience for ERP system implementation

- Effective managerial & people development skills

- Good written & oral communication skills

- The ability to work in a global environment with a strong customer focus, with experience of pro-actively working with demanding customers in a flexible manner.

- Proven staff management skills & strong team leadership, with the ability to direct and motivate staff

- Innovative and always looking for continuous improvement in order to develop succession plan for staff

- Delivery experience with India, Australia, New Zealand, Malaysia, Singapore and Thailand

- Lean Six sigma experience preferred (or an equivalent continuous improvement methodology)

Essential Duties & Responsibilities :

- Drive Six-Sigma and Lean projects.

- Drive Quality Management System within the vertical.

- Drive Quality Net Savings in the vertical.

- Drive VOC actionable across the team and maintain / improve scores.

- Drive inputs from VOC for improvements.

- Contribute and present in client/customer reviews/meetings.

- Adhere to compliance to quality standards.

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms

- Follow appraisal and feedback mechanism. Initiate best practice sharing across the team and vertical. Drive people development

- Drive culture of data-based decision making

Soft Skills :

- Excellent Communication, presentation and interpersonal skills with proficiency in English (verbal and written).

- Additional language (reading of Japanese/Chinese) a plus

- A positive attitude, innovative and creative thinker.

- Responsible risk taking and risk management.

- Experience in working with global and virtual team and working in a cross cultural environment.