Senior Manager - Data Center Operations

Senior Manager-Data Center Operations

Key Responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. To support and enhance DC operations excellence & focused cluster-wise approach towards DC operations life cycle management.

2. Meeting Customer's SLA / SOW, contract management, ensuring the best customer experience, participating in customer review meetings i.e., weekly, monthly, quarterly etc.

3. Work closely with the Transition lead for effective new project handover and takeover.

4. Employee performance management/team learning & development etc.

5. Vendor contract management.

6. Develop Capex & Opex management and ensure adherence on the same.

7. Drive energy efficiency and cost savings project.

8. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined cost and quality standards.

9. To support DC quality & risk assessment and management process.

10. Implement NTT global standards, processes, and policies in the data center.

11. Periodic monthly management reporting.

12. Leverage data center best practices and standardized data center operations management & reporting.

13. Devise the Zonal DC Facility operations and process improvement strategy. Build and maintain networks with customers, service delivery, consultants, project team etc.

14. Provide functional guidance to all Zonal sites to ensure standardization of operations and execution practices across the organization.

15. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined cost and quality standards.

16. Interface with DC Business, Sales and Technology to Coordinate Facility Utility and Infrastructural needs.

17. Periodically track and monitor progress on - improvement areas- identified to ensure better operational excellence across regions.

18. Drive cost savings through process standardization and effective Operation/project management practices across specific projects within the region.

19. Foster an environment of learning, excellence, and innovation within all aspects of teamwork

20. Mentor and coach subordinates to develop the team's capabilities, succession planning and build a strong operations management team