Senior Manager - Customer Success Group - Sales Function - Telecom

Job Title :Senior Manager - Customer Success Group

Function :Sales

Location : Bangalore(5) / Chennai(3) / Hyderabad(3)

Salary : Max 22 Lac (inclusive of 20% variable)

Experience Overall : 9 - 14 YEARS

Reports to :Head - CSG (Customer Success Group)

CANDIDATES FROM TELEOCM COMPANIES LIKE AIRTEL/ JIO ETC OR COMPANIES LIKE IBM, DELL ETC. WITH PRE SALES EXPERIENCE IN DATA, VOICE, iOT, CLOUD & SECURITY MAY APPLY.

Job Description

Manager Customer Success is responsible to work closely with sales to ensure creation and successful closure of opportunities, new product penetration, competition landscaping and increase RMS from existing Large & Medium set of customers

MAJOR DELIVERABLES

- Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr) and long term (12 months)

- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.

- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS (Revenue Market Share) based on assessment of customer's challenges (scoping & solutioning).

- Ring fencing the existing customers through churn management

ESSENTIAL ATTRIBUTES

- Understanding IT footprint of customer.

- Understanding of customer Industry domain including terminologies, past and emerging trends

- Understanding of IT landscape and emerging trends of multiple industries

- Ability to gain a 360-degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with TTL offering and increase EPPC

- Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products

- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable

- Market Research and Analytical Skills

- Graduate or Post Graduation from reputed university

- Sales Certification on Data, Voice, Cloud will be an added advantage

- Effective Communication, Coordination and Negotiation skills

- Effective team player

- Presentation & Story Telling

- Time Management

- Attention & Eye for details

DESIRED EXPERIENCE

- 3 to 4 years of Team handling exposure

- Total Experience of 9 - 14 Years