Senior Manager - Customer Services - Tyre Manufacturer

Sr. Manager- Customer Services

About the Company :

Our Client is one of the India's leading Tyre manufacturers and has strong presence in global markets. Company recorded a turnover of US $ 135 million.

Job Profile :

Customer Services :

- Develop the Customer Service function into a strategic function enabling profitable business growth.

- Gain competitor information and product feedback from customer service personnel and actively liaison with marketing/sales and technology to make necessary changes/additions.

- Plan, Execute &Review training identification, implementation and effectiveness across OE dealerships.

Customer Satisfaction:

- Conducting customer satisfaction surveys as per calendar.

OE & Exports :

- Driving continuous training of OE dealers and franchisee for claims, customer query etc through Regional Customer Service Managers /Export Customer Service Manager.

- Partner with OEM - technical team to understand their future needs and feed it back internally for new developments

- Build & execute robust system to ensure service to OE & Export customers.

Claims :

- Analyzing statistics or other data to determine the level of customer service provided, control claims and settlements and occurrences of wrong adjustments

- Reduce claim settlement cycle (C2C) and work towards customer retention

Business Initiatives :

- New initiatives to generate revenue through service like cost per model