Posted By

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Meghna R

Lead at Randstad

Last Login: 21 October 2021

Job Views:  
813
Applications:  247
Recruiter Actions:  6

Posted in

BPO

Job Code

988297

Senior Manager - Customer Services Operations/Change Management - BPO/ITeS

7 - 15 Years.Mumbai/Bangalore
Posted 3 years ago
Posted 3 years ago

- Devise structured process frameworks to lead and drive change management activities for the Customer Services/ Experience organization.

- Collaborate with stakeholders across products and business functions to identify requirements, designing the strategic approach to managing change and support operations for the Customer Services unit.

- Evaluate the impact of change, identifying risks and developing risk mitigation tactics.

- Identifying and managing anticipated resistance to change.

- Leading change management work streams.

- Supporting development of resources and communications relevant to change initiatives, including creating documentation for knowledge transfer.

- Defining success metrics and measuring performance against these. Drive and support modification to processes to refine and enhance results.

- Providing reporting and other updates to management and project teams

- Strong Payments Operations background and a broad understanding in Payments as a domain, including Payment Types / Payments across various currencies / Tech and Product around Payments

- Experience of working in a fast-moving Fintech firm

- Effective facilitation and influencing skills

- Strong stakeholder management skills

- Conflict resolution and negotiation skills

- Good listening and communications skills

- Strong business acumen

- Project management and planning skills

- Analytical mindset and critical thinking

- Able to cope with pressure

- Good problem-solving skills

- Team player & able to collaborate with others

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Posted By

user_img

Meghna R

Lead at Randstad

Last Login: 21 October 2021

Job Views:  
813
Applications:  247
Recruiter Actions:  6

Posted in

BPO

Job Code

988297

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