Senior Manager - Customer Service - Freight

Senior Manager - Customer Service in Freight MNC - Mumbai

Organisation: One of the Leading Freight Forwarder

Role: Air Freight Head - Mumbai

Qualification: Graduate/Post Graduate

Location : Mumbai

Job Details :

- Ensuring that the entire CS team is aligned as per customer KPIs which are met as per agreed timelines.

- Ensuring all the standards operating procedures are developed and followed by the team.

- Maintain excellent interpersonal relations with all the clients and meet them on regular basis to get more business opportunities for Local Sales as well as for Key Accounts.

- Meeting ISO Standards within the department.

- Meeting the volume/GP/EBIDT for the department.

- Deep-selling with existing Customers

- Ensuring the team members are trained on the customer services and the adhoc enquiries that are received.

- Addressing team concerns and developing them to handle multiple clients.

- Ensures new value-added customers are added in the existing client accounts.

NOTES :

1. Only from freight background.

2. Should have knowledge of Air Freight (Export / Import)

3. Exposure of operational role

4. Your current CTC should be more than 10 LPA

In case above role suits you, please share your updated CV along with following details :

Current Company :
Current CTC :
Expected CTC :
Notice Period :
Current Location :
Total Experience :