Sr. Manager - Customer lifecycle Department: Central strategy Based in: Bangalore Reports to: GM - Life cycle management Direct Reports: 2-4 For a logistics company Experience: 3 to 4 years with at least 2 years of experience of being in business strategy/CRM/program management roles. Required Qualification: - Bachelor's degree from a tier 1/tier2 college or MBA from a premier institution Core Competencies: 1. User centricity 2. Attention to detail 3. Cross-functional team management 4. Accurate, systematic, and methodical Functional Competencies: 1. Critical Thinking 2. Data orientation 3. Strategic Thinking/Visioning 4. Ability to manage the project, organize and prioritize Roles and Responsibilities: - Responsible for creating quarterly and monthly plans for critical life cycle metrics (Retention rate, Transactions Per Customer, etc) and ensuring the achievement of the same. - Work with Product/Analytics/Experience teams to deliver successful outcomes on metrics like (Retention rate, Transactions Per Customer, etc) - Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, price sensitivity, reactivation, etc) across the user lifecycle charter. - Build, organize and monitor individual metrics related to the life cycle charter ( Lifetime value, churn rate, reactivation rate, etc ) and provide visibility to the milestones and performance across the organization. - Mentoring and guiding other team members. Ensure effective utilization of resources under your function. - Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing the lifetime value of the users. - Develop, test, and execute aggressive multi-channel marketing plans to drive customer retention & increased transaction per user. - Staying current with emerging opportunities in the terms of reach out methods ( Content, design, communication channel/tools) - Be a passionate advocate for customers and help escalate any user experience breaches. - Focus on talking to customers to get an intuitive understanding of how they think and behave. Skills Required: - Prior experience working in strategy/business excellence/program management roles preferably in consumer-facing industry. - Ability to influence and drive results in a cross-functional team. - Strong comfort with data and ability to stitch stories and recommendations through data insights. - Ability to meet deadlines, prioritize work, handle changing priorities, and use good judgment. - Ability to manage a team of Managers and Asst Managers. - Strong attention to detail and user-centric approach. - Ability to develop, test, execute marketing campaigns.

Bangalore

Senior Manager - Customer Lifecycle 

Senior Manager - Customer Lifecycle  ,Job Description for Senior Manager - Customer Lifecycle  in Siron Consulting Pvt Ltd in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Senior Manager - Customer Lifecycle  in Siron Consulting Pvt Ltd in  Bangalore for (3-6) years of experience. Apply Now!