Senior Manager - Customer Growth - eCommerce

Senior Manager II - Customer Growth

Mandatory Skills Analytical ability, Deep Customer understanding, bias for action, program management, stakeholder management.

Education/Qualification MBA

Job Description: 

Company's Customer Programs team owns and drives initiatives for scaling customer growth. The team works in in a fast moving environment,working with various stakeholders - marketing channels, analytics, product, engineering, categories.

What this job entails :

1. Drive customer numbers - NU to NC conversions, M1 repeat, OO-ON-NN numbers for Company and BUs

2. Partner with analytics for driver analysis for high value actions and drive initiatives around the same

3. Drive initiatives for diversity (vertical/customer, scat/customer, BU/customer, ON for BUs) working with analytics, reco, marketing channels, merchandising, product etc

4. Working closely with product and tech to create a unified customer view

5. Personalization - Identifying and creating actionable and relevant customer cohorts for greater personalization for usage across marketing/merchandising

6. Progressive Profiling - Build customer profile and personalize user experience across Company, liasioning with stakeholders

7. Drive ideation and execution process for Growth Hacks across Company for driving customer conversions & growth with product and engg.

Experience & Qualifications:

4-6 years of experience in ecommerce and program management. Proven history of driving results. Customer first thinking. Ability to translate strategies into execution with the team. Strong bias for action.