Senior Manager - Corporate Communications - BPO/ITeS

Senior Manager Corporate Communications

Job Title: Senior Manager Corporate Comminications

Grade: L8

Division: Human Resources

Corporate Communication:

- Develop and implement a comprehensive corporate communication & CSR strategy that supports the organization's mission and objectives.

- Manage and direct the communication team to ensure consistent messaging across all internal and external communications, including public relations/media communications and social media.

- Build and maintain strong relationships with key stakeholders, including media houses, PR agencies, industry associations, government agencies, NGOs and community leaders.

- Partner with channel marketers and follow messaging strategies to develop PR plan, generate storylines, write press release, and maintain local media contact in supporting to marketing campaigns

- Lead crisis management efforts and provide guidance to executive leadership during sensitive situations.

- Collaborate with cross-functional teams, including Marketing, HR, and Legal, to ensure consistent communication across the organization.

- Stay up-to-date on industry trends and emerging technologies to continuously improve communication strategies

- Partner with the D&I Team on all matters related to diversity and inclusion

- Develop and manage budgets, timelines, and performance metrics.

- Corporate Social Responsibility (CSR)

- Manage and direct CSR programs, including philanthropy, community outreach, and sustainability initiatives.

- Develop and maintain partnerships with non-profit organisations and governing bodies.

- Raise awareness of the company's social responsibility commitments through marketing and communication

Brand Strategy:

- Develop and implement a global branding strategy that aligns with the organization mission and values.

- Manage and direct brand development and deployment across all communication channels, including social media.

- Develop a strong brand voice and maintain brand integrity across all platforms of communication.

Events:

- Manage and direct external events, including conferences, tradeshows, and other industry events and internal communication efforts, including employee newsletters, town hall meetings, and other internal events.