Senior Manager - Continuous Improvement - BPO

We have an urgent opening for the role of Sr. Manager- Continuous Improvement with an Intl. BPO in multiple locations- Bangalore, Hyderabad, Mumbai & Chennai.

Job Location: Bangalore, Hyderabad, Mumbai & Chennai

CTC Offered: Upto 18 LPA

Shift Timings: Global Night Shifts

Role: People Management & Client Interfacing role

Notice Period: Less than a month

Skill: BB Certified, Lean & Six Sigma Certified

Mandate: Existing Sr. Manager in current role needs to apply

Job Description:

Drive Continuous Improvement Program across multiple Projects & Processes:

a. Productivity

b. Improve SLA performance

- Analyze utilization, efficiency & availability data for large teams.

- Actively drive Operational Excellence initiatives for Business Transformation, Re-Engineering purposes

- Perform detailed process improvement studies as required across multiple F&A processes to identify opportunities for improved productivity

- Identify and lead high impact projects involving multiple stakeholders.

- Drive Lean to identify waste in process.

- Mentor Black Belt projects.

- Drive culture of continuous improvement.

Other Responsibilities

- Provide quality support to transitions - Development of metrics & dashboards in line with customer requirements.

- Support voice of customer & audit programs.

- Participate in client visits.

Desirable Skills

Bachelor's Degree in any stream.

- Certified Black Belt/ Master Black Belt

- Demonstrated success in Project Management.

- Exposure to different improvement frameworks, such as Six Sigma and Lean Projects

- Thorough knowledge of Microsoft office tools like PowerPoint, Project, and Excel are critical for the job

- Minimum 9 years of experience

- Should be an existing Sr. Manager in their current role for more than a year.

Mitali