Senior Manager - Consultant - Strategy & Operations - eCommerce

About the Role:

As the Senior Manager - Strategy & Operations, you will lead the strategy, design, and day-to-day management of a set of benefits. You will be responsible for driving engagement, retention, and incremental revenue by optimizing benefit performance a ensuring they align with business objectives. Additionally, you will identify and implement enhancements to address customer needs, all while staying within defined cost a experience guardrails.

Roles & Responsibilities:

End-to-End Benefit Ownership:

- Take full ownership of loyalty benefits (or a set of benefits), managing i metrics such as benefit usage and costs, as well as output metrics like ROI a customer experience

Benefit Management:

- Take ownership of the RoI and customer experience for a set of benefits, regular monitoring and fine-tuning them to meet defined g

- Ensure benefits align with the broader program objectives and deliver consistent value to members

Thinking Ahead:

- Identify unmet customer needs and pain points through research and data insights.

- Conceptualize and design new solutions and benefits to address these gap running pilots and scaling successful initiatives

Stakeholder Collaboration:

- Work closely with and influence key stakeholders across teams such as Product Finance, SuperCoins, CX, and Trust & Safety to ensure benefits deliver business goals.

Performance Tracking:

- Establish and monitor KPIs to evaluate the benefit's impact on customer behaviour and business outcomes.

- Report on progress, identify areas of improvement, and implement actionable plans to drive continuous growth

Requirements for the Role:

- 4-6 years of experience

- Industries: Consulting, Startups, Gaming, E-commerce, Fintech

- Function: Category Mgmt, Growth, Loyalty, CEOs Office, Prod

- Education: B-Tech/MBA from Tier 1 Colleges

- Strong analytical and problem-solving skills, with the ability to interpret customer insights and behaviors to uncover actionable opportunities

- Excellent stakeholder management skills, with the ability to work across cross-functional teams - specifically Product, Finance and Analytics

- Proven ability to collaborate closely with Product teams to influence feature development and execution

- Experience in designing and managing loyalty programs or customer engagement initiatives

- Passion for games, gamification and an understanding of its potential to enhance customer engagement and retention

Contact: 9830944889