Senior Manager - Collection Strategy - Business Loan - NBFC

Key accountabilities

- Should have experience in End to End management of collections contests

- Responsible for the development, monitoring and implementation of Loans Collections strategies, driving incremental & step change improvements

- Portfolio analysis and developing strategic tools for portfolio segmentation

- Identify and deliver improvements to the range of account treatment and negotiation options available to collection agents

- Capacity planning and Cost analysis.

- Represent Loans Credit Risk on Products / Product initiatives; enable the delivery of projects whilst ensuring Credit Risk critical success factors are met

- Build and develop fully value segmented collection strategies and collection processes

- Deliver detailed financial and behavioural trend analysis, and produce robust projections

- Develop and implement policy to maximise returns and manage financial difficulty

- Integrating customer service and Sales as additional support for collections in the early bucket and fresh disbursed loans

- Liaise closely with key stakeholders to ensure that Collections Credit Risk requirements are considered

- Manage production of insightful and timely MI to inform Senior Management

- Managing MIS and automation of dashboards