Senior Manager - Client Servicing - Financial Services

Senior Manager Client Servicing

JOB ROLE:

1. Portfolio: Handling client's query and service request in Gift City for all their service requirements.

2. Documentation:

- Interact with Relationship teams, Clients, other internal teams eg CAD, Loan Ops team, trade CPC teams for smooth servicing of client's request

- Generating BC reference letters for BC loans

3. Tracking of deferral: Tracking deferrals and ensuring that all deferrals are closed within timelines.

4. Custodian:

- Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for safe keeping of documents

5.Document Tracking/ MIS

- Tracking of documents for receipt of original ; deferral; expiry etc Preparing MIS as per Internal and Regulatory requirements.

6.Client servicing:

- Generating of statement, RPS , advises and share the same with client basis client request

- Collecting and verifying the documents for inward / outward remittance and coordinate with back-end ops team for the transaction.

- Loan servicing

7.Liaison:

- With clients, Relationship team, Legal; Credit; Operations etc for timely and smooth execution of deliverables and resolution of issues

Job Requirements:

- Graduate/MBA with 3-7 years of relevant experience

- Good Communication skills both written and oral.

- Familiar with Finacle, Kraman will be an added advantage

- Ability to Influence/relationship Management Skills.

- Strong communication Skill.

- Eye For detail and Focus of First Time right

- Team Player