Senior Manager - Client Service - Loyalty Campaign

Salary Range: 5 - 10 LPA

- One of our client a Leading Global MNC operating in over 13 countries and it is the world's largest set up in CRM/ Loyalty / Direct Marketing & Channel Marketing Programme.

- The client is a world leader in Customer Loyalty programme, Employee benefit, & REWARD Mgr Business .

- We are looking for Account Mgr/ Group Account Manager- ( loyalty Campaign ) for Delhi location

The Job Description is as follows :

Client : Global MNC

Position : Manager / Sr Mgr ( Client Service -Loyalty Campaign )

Job Location : Delhi

- 5 Days week(corporate day shift)

Experience : 3- 7 years in Client service /Account Mgt / BTL Set up./Loyalty Programme

Candidates needs to have Good Communication skills, Pleasing Personality & should have desire to learn.

Job Role Vision :

- Manager a team & Campaigns assigned

- To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from existing clients by delivering exceptional client service .

- To achieve this through relationship building, & regular planning

- Proactive thinking and client competition mapping

- Prepare proposals and presentations for the clients to help project their product in the right direction.

- Facilitate new customer acquisition prepare concept, present & execute

- Product Sales Analysis & Revenue Maximization.

- Advice the clients on various Customer Loyalty and retention program .

- Process Definition & Business Plan.

- Relationship building with National & international brand in order to get them on board for extensive co-branding activities.

- Mapping the markets for the client, region specific marketing campaign.

KRA's :

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer / Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

- Data analysis & Interpretation

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Kindly mention the following on your cv :

Current CTC & notice period :
Expected CTC :
Relevant experience :
Reason for leaving the current /last assignment:

Manav : 9717722435