Senior Manager - Client Relationship Management/Client Advocacy - Insurance

Hiring For One of the leading Global Insurance organization

Job Description:

- Support the development and implementation of the Global Shared Relationship Management interaction model

- Supports the design of the relationship management tools

- Responsible for tracking relationship management success across regions and functions

- Supports Relationship Management training, and learning

- Provides coaching to Global Shared managers and teams in the use of Relationship Management tools.

Desired Profile:

- Bachelors Degree (Business Management, Business Administration); an MBA or Masters degree is a plus

- 10 - 12 years of working experience with at least 5 in a relationship management or client advocacy role with a business to business service provider or consulting company

- Experience with relationship management processes and procedures especially as it relates to sourcing and/or shared services configurations; experience with CRM software a plus

- Familiar with relationship management framework and tools to measure success

- Familiar with client satisfaction surveys

Experience: 7 - 12 Years

Industry Type: Strategy / Management Consulting Firms