Senior Manager/Chief Manager - Human Resources - Insurance

JOB SUMMARY: Responsible for managing the complete people's agenda for all Sales channels (Agency, Bancassurance & Alliances, Direct Sales Team) in the West Zone. Needs to develop the HR strategy and ensure effective implementation. In this role will need to develop and maintain a team of competent employees, create a high performance and positive work culture; develop the succession planning road map; manage improvement in Employee Satisfaction

KEY RESPONSIBILITIES:

Strategy :

- Co-create the entire people strategy including effective Manpower Planning and Forecasting system

- Deploy & implement strategy within assigned channels in order to Complete HR Strategy planning

Organizational design :

- Determine organisational structure enabling business requirements

- Propose & deploy structure for assigned channels to ensure an optimum structure that drives business growth

Succession planning :

- Plan and execute the succession planning roadmap for the functions

- Develop tolls/processes enabling career conversations between employee and supervisor / HR

Talent acquisition :

- Develop the sourcing plan and deploy a recruitment plan

- Optimize source mix and hiring cost - Ensuring hiring within agreed TAT

Compensation management :

- Support business in decision making (Fitment) & allocation of compensation quantum for assigned patch

- Drive moderation of ratings for the assigned patch

- Support creation of incentive programs that support strategic business initiatives, deploy and monitor effectiveness

Performance Management

- Coordinate the implementation of Performance management processes for the channel - Assist the business heads in making promotion decisions

- Identify critical positions & suitable candidates for development

- Oversee implementation of annual performance appraisal process

HR operations

- Provide feedback on processes & enhancements required in order to ensure alignment of HR processes with business objectives

- Ensure alignment with all statutory requirement

Employee relations

- Monitor investigation and action taken on Employee Grievances / Disciplinary issues, violation of ethical norms

- Provide coaching & counselling for own patch in order to build a motivated team; and ensure smooth & cordial relations.

MEASURES of SUCCESS :

a. Timeliness of process steps and completion

b. Accuracy of data and analytics

c. Feedback from stakeholders

d. Retention

e. Engagement scores

f. Cost management

g. Hiring TAT

h. Succession planning

i. Compliance and Statutory adherence