Senior Manager - Change Management - Professional Services

About The Company:

ARA's clinet is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 514,000 people serving clients in more than 120 countries, It brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

The Role:

As a Senior Manager, you'll work alongside internal clients as you help make a real difference. You'll work with them to identify their challenges and collaborate with your It colleagues to develop and craft solutions.

Key Responsibilities:

- Contributing to organizational change and management strategy, solutions, and implementation plans

- Learning and sharing innovative human performance concepts, methods and best practices

- Cultivating relationships with primary customers and stakeholders; appropriately managing stakeholder expectations and buy-in

- Deploying training and performance improvement solutions to support technology and business process deployments

- Applying communications strategy and helping create message development and delivery across various stakeholder and end user groups

- Raising business improvement opportunities as a result of performance measurement and helping to develop ways to influence change and increase adoption

- Providing input to the effectiveness of the awareness programs and change management interventions; taking corrective actions to optimize results, as appropriate

- Planning own work efforts; adhering to work plans, resource plans, and budgets

- Raising issues and risks created by cross-team decisions, proposing resolution, as appropriate

- Noticing dependencies between systems development and human performance work, making recommendations to project and customer executives

Skills Required:

- 6+ years in Change Management roles

- Eagerness to contribute in a team-oriented environment

- Ability to work creatively and analytically in a problem-solving environment

- Excellent leadership, communication (written and oral) and interpersonal skills

- Demonstrated leadership in professional setting; either military or civilian

- Strong critical thinking, analytical, and problem-solving skills

Qualifications & Experience:

- Any Graduate / MBA Preferred

- 12-15 years of relevant experience