Senior Manager - Catalog Quality Operations - eCommerce

Title : Senior Manager - Catalog Quality Operations

Summary:

The Client operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

Ability to provide a good product discovery experience and empower their customers to make well informed purchase decisions is dependent on the quality of their product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.

Job Description:

The Catalog Quality Operations team at the client place is looking for a seasoned leader to lead the charter for the CQ Operations team. The team is responsible for audits, targeted catalog improvements through crowdsourcing and machine learning. The ideal candidate must demonstrate strong leadership skills, sharp analytical skills coupled with good business acumen, outstanding verbal and written communication skills, and a commitment to excellence.

Core responsibilities:

Be a leader of leaders in the CQ Ops space. Manage a team of over 250+ CQ specialists and leaders in the organization.

- Work with stakeholders across the company to define the Catalog Quality program roadmaps

- Identify, scope, deploy process improvements across teams

- Create/ Manage KPI's and deliver on the same

- Create Operations plan to meet capacity, growth and metrics

- Take ownership of the team's recruiting efforts. Continually raises the hiring bar

- Innovate on the training and/or development requirements of the teams

- Formulate vision and goals for the org and have the leaders execute the same.

Basic Qualifications

10-15 years of relevant work experience or Top B-school MBA with 8+ years of experience

- Proven track record of delivering on large scale projects involving large teams (100+).

- Proven people management skills (leadership role, team management and retention of top talent)

- Proven experience in managing operations processes

- Analytical Skill, ability to interpret data, ability to explain data to others

- Exposure to process improvement/quality control tools and methods

- Excellent verbal and written communication skills

- Strong attention to detail and organizational skills

- Strong judgment and instincts. Is right a lot.

- Able to prioritize in complex, fast-paced environment.

Preferred Qualifications

- A Bachelors or Masters degree in engineering or data sciences

- Prior experience working in audit process / similar ecommerce processes

- Prior experience in use of data analysis tools like MS Excel, MA Access, Minitab, SAS

- Prior experience in design and execution of analytical projects

- Experience in working with databases, and SQL in a business environment.