Senior Manager - Cash Operations - BPO/ITeS

Senior Manager Cash Operations

Key responsibilities:

- Manage the team and team leaders under his / her span ensuring adherence to Client, company policies

- Monitor , evaluate the performance of the team and the team leaders on a continual basis and provide feedback to the team as and when required

- Ensuring the team adheres to the process SOP, KPI's and SLA's and client quality / timeliness targets are met

- Provide feedback to management on potential problems that could affect the company & Client, including any compliance issues

- Mentoring /coaching the team

- Ensuring that the productivity targets for the unit provided by the cluster is achieved

- Ensuring the unit is in good state on financial front and margins are meeting the targets set

- Meet regulatory and strategic compliance requirements as prescribed from in the relevant procures. for enhanced performance, lower overall risks and better management

- To ensure that the deliverables ( Client ) are completed and delivered within the target given

- Close interaction with the team at onshore / department manager at onshore

- Ensure ZERO customer complaints, Ops losses

- Ensure adequate staffing for BAU and leave management of the team

- Stake holder management ( DERM, Audit, IS, HR and admin)

Experience:

- Minimum 6-8 years of experience in cash domain

- 2-3 years' experience of team handling

- Exposure to cash operations for at least 5 years

- Experience of working in centralized operational units / BPO

- Minimum One-year experience as Team Lead

Skill set:

- Good communication skills ( oral / written)

- Good in stake holder management

- Quick learner.

- Team player

- Dedicated and commitment towards work.

- Experience in banking preferred.

Qualification: Graduation/PG ( preferably in Commerce)