Senior Manager - Business Solutions - Shared Services

Sr Manager - Business Solutions (Shared Services, NON IT only)

About:

- The Solutions Manager plays a crucial role in organizations by overseeing the development, implementation, and maintenance of business solutions that meet business needs. They work closely with various departments, clients, and stakeholders to ensure that solutions are effective and align with business goals

- He/She is responsible for managing the end-to-end lifecycle of solutions, including development, implementation, and ongoing support. This role requires a strong understanding of business processes, excellent project management skills, and the ability to work with cross-functional teams to deliver solutions that enhance business performance

Major Activities:

- Oversee the end-to-end solution delivery process, ensuring projects are completed on time and within budget

- Work along with head of transition to manage and lead Transitions and Transformation programs for client's organization entities

- Support in end-to-end RFx activities including Solution design, leading Due Diligences and all presales' activities leading up to contract signatures

- Lead processes due diligence to define scope of process transitions (Finance, HR, Information technology, Operations and any other as desired)

- Define and implement Target operating models for various functions.

- Lead and implement toll gate-based methodology for transitions in line with Industry best practices and manage program level risks.

- Manage and Lead Change management

- Coordinate with project managers to track progress, manage risks, and resolve issues

- Prepare and present project status reports to stakeholders

- Stay updated with the latest technology trends and advancements

- Mentor and guide technical teams to ensure the successful implementation of solutions

- Define best practices, standards, and methodologies for solution development.

- Understand client needs and industry trends to develop tailored solutions

- Collaborate with internal teams to design, prototype, and test solutions

- Ensure solutions are scalable, maintainable, and integrate seamlessly with existing system

- Assist the sales team in identifying opportunities and defining solution strategies

- Develop and deliver compelling presentations and proposals to prospective clients

- Participate in negotiations and contract discussions as needed

- Oversee the end-to-end solution delivery process, ensuring projects are completed on time and within budget

- Coordinate with stakeholders to track progress, manage risks, and resolve issues

- Prepare and present project status reports to stakeholders

- Work closely with cross-functional teams, including sales, marketing, product development, and support

- Foster a collaborative environment to drive innovation and continuous improvement

- Communicate effectively with both technical and non-technical stakeholders.

Education & Skills:

- Strong written and verbal communication skills

- Ability to manage a diverse and senior set of stakeholders

- Strategic thinker with a customer-centric mindset

- Ability to manage multiple projects and priorities simultaneously

- Adaptability to changing environments and requirements-

- Experience of 15+ Years in the BFSI industry with a minimum of 8-10 years of transitions/ solutions experience

- Graduate/ Post-Graduate from a reputed institution