Senior Manager - Business Process Transitions & Migration - BPO

About:

- The Transitions Manager will be responsible for driving multiple transitions and other programs including due diligence and managing programs executions independently.

- He / She will be responsible for hands-on project management of the assigned projects.

- Experience in solutioning and defining Target Operating Models will be an added advantage.

- This position reports to Head of Transitions and Solutioning.

Responsibilities include :

Transitions Programs:

- Manage the execution of Transitions projects independently.

- Implement the defined toll gate-based methodology for transitions along with applying the Risk management and other frameworks defined in the methodology.

- Ability to manage Change with internal/ external stakeholders.

- Ability to independently drive a project to closure.

- Ability to effectively communicate the status of projects on time and accurately.

- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members.

- Timely escalation of Project issues and risks along with Mitigation plans

- Maybe required to support conceptualization, design, planning, initiation and implementation of projects and programs.

- Maybe required to support RFx related activities.

What are we looking for:

Skills & Experience:

- Total experience of 10+ years with a proven track record of leading process transitions in 3rd party and shared services set-up

- Practical knowledge and experience of successfully delivering significant transition projects, programs, adopting appropriate project and program management methodologies tools, and techniques.

- Strong Stakeholder management, high result orientation and excellent communication skills

- High level of motivation for learning, self-growth, along with the drive for growing team members and overall organization

- Ability to navigate through escalations and difficult project situations.

- Strong presentation and MS office skills

- Past experience of working on RFx's and solutioning will be an added advantage.

- Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work.

- Knowledge of business process review, improvement and re-engineering theory and procedures

- Flexibility to manage cross functional teams and transitions working in different time zones.

Education & Certifications:

- Graduate/PG from a reputed university

- Project Management Certifications (PMP) or equivalent desirable but not mandatory

- Training and certification in digital programs/transformation, Six Sigma or LEAN, or similar experience preferred.