Senior Manager - Business Development - Retail Banking

Job Title: Senior Manager - Business Development

Responsibilities:

Achieving Business Objectives:

- Take ownership of meeting retail liabilities sales team's business objectives including value, volume, and channel productivity metrics.

- Drive sales targets for CASA, fixed deposits, and third-party products.

Product Knowledge and Sales Channel Management:

- Demonstrate deep understanding of CASA, fixed deposits, and third-party products.

- Ensure sales team is well-versed in product knowledge and compliance with regulatory requirements (KYC, AML, CFT).

Customer Service Excellence:

- Deliver exceptional customer service by understanding and fulfilling customer financial needs.

- Resolve customer queries and issues promptly to ensure high satisfaction levels.

Training and Motivation of Sales Channel:

- Conduct comprehensive training on bank products, sales processes, and service standards.

- Maintain high team motivation and engagement to achieve sales targets and customer satisfaction goals.

Sales and Service Strategies:

- Develop and implement effective strategies to enhance branch profitability and acquire new customers.

- Collaborate with sales support departments to streamline operations and improve service delivery.

Performance Management:

- Establish KPIs for team members and monitor performance against objectives.

- Conduct regular performance reviews and adjust strategies as necessary to meet or exceed goals.

Coordination and Collaboration:

- Facilitate coordination among sales support departments to ensure smooth execution of sales initiatives and customer service activities.

- Foster collaboration across teams to achieve unified business objectives.

Enhancing Bank's Positioning and Profitability:

- Undertake initiatives to strengthen the branch's and bank's market position and contribute to overall profitability.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.

- Proven experience in retail banking sales and business development.

- Strong leadership, communication, and interpersonal skills.

- Ability to analyze data and market trends to develop effective strategies.

- Knowledge of regulatory requirements and compliance in banking