Senior Manager - Blackbelt - BPO

Job Description :

Roles and Responsibilities :

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes :

- Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.

- Ensures the Continuous Improvement approach across Engagements and Centers

- Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.

- Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.

- Supports process alignment based on GPM

- Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard

- Fosters the global sharing of innovation, new methodologies and best practices.

- Supports QMS implementation as required

Requirements :

- Minimum Black Belt Certification from the reputed institution

- Demonstrated practical experience in quality management systems in an ISO certified organization.

- Ability to communicate effectively in visual, oral and written form.

- Motivation to up-skill in Quality concepts, principles, practices and techniques.

- Preferred with BPO experience of 3-5 years in quality profession

- Establish and maintain professional credibility.

- Demonstrated people leadership and management expertise.

- Demonstrated success in delivery of change management.

- Demonstrated coaching expertise.

- Project Management expertise

- Demonstrated understanding of business process outsourcing.

- Literate in the use of Microsoft Office business programs.

- Environment is client focused; high volume; with a continuous improvement philosophy.

- Should be regular graduate.MBA is Preferable.