10-13 Years of overall work experience including 2-3 Years of Experience in Operational/Delivery/Process Excellence function/role preferably in shared services/global business services. Any experience/role in Business Process Transformation or Consulting (Banking/Finance domain)
- Bachelors or Masters Degree in Science / Engineering / Commerce / Finance related fields. Certifications in Banking would be an advantage
- ISO/Agile/ CMMi certifications are welcome. Any work experience in RPA/Design Thinking/ BPM interventions would be preferred.
- Enable culture of continuous improvement mindset and execute initiatives/projects that improve business performance. Responsibilities include working with a LOBs in a specific Business area within Operations to implement programs and convert identified opportunities to deliver business benefit; including partnering with LOB managers/partners
Responsibilities :
1.Execute continuous improvement initiatives/projects that improve business performance
2.Partner with LOBs to identify opportunities for improvement
3.Convert identified opportunities to deliver business benefit; lead/mentor projects and project teams as per the methodology
4.Conduct analysis of data including base lining and share relevant output with LOB to enable better decisions
5. Identify opportunities to reengineer/transform processes, prepare business case, process analysis, process re-design, propose solutions, benefit analysis and change management
6. Lead Training Programs on Basics of Six Sigma, Yellow Belt and Green Belt. Assist in design of curriculum/content and be flexible to accommodate and execute on any other trainings on Quality tools as per the LOB needs
7. Lead review meetings/forums with LOB Managers/Partners and facilitate discussions on process improvements and opportunity identification/analysis
8. Assist/lead on benchmarking of processes and feed inputs to LOBs
9. Mentor project leads and project teams on improvement methodology/ quality tools, participate in tollgates and strive to complete projects as per timelines
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