Senior Manager - Billing - BPO/Shared Services

- Demonstrated experience in an invoicing, billing, OTC, or equivalent leadership positionpreferably in BPO / SSC industry

- Should have worked on ERP systems,experience in S/4 Hana, SalesForce will be a plus

- Knowledge of general accounting practices, financial management, revenue recognition and month end close

- Ability to manage teams and multiple tasks under pressure

- Excellent interpersonal skills with a strong commitment to meeting goals

- Bethe leader of the Billing team and be accountable for team performance

- Drive and monitor regular operations of the team through monthly reports and dashboards; Identify areas of systemic improvement in the billing process

- Cross-functional collaboration with other teams, Operations, Finance, Sales etc..

- Review SLAs for processes related to the function on a periodic basisto resolve all invoicing issues

- Lead the creation of process documentation, team member reviews, prioritization of customer feedback, and credit notes

- Has ownership of the client portfolio and ensures the billing data is up to date in all systems and control schedules

- Lead and participate in conference calls and Governance meetings with Country / Business Heads