Senior Manager - Benefits - Pharma

Job Description Detail

Benefits Manager

(Plus Retirement / Insurances in India) 7 Regional Benefits Lead

As part of HR Transformation 4 Service Centre Hubs will be set up in India, Poland (expansion of the existing Europe Comp Service Centre), Costa Rica and Malaysia. These Hubs will provide Compensation Support and Benefits Management Services to the Regions, as follows:

GCC (India) delivering:

- UK Compensation process & Benefits Management (excluding pensions)

- US Compensation process (Benefits management to remain local)

- Canada, Ireland and India Compensation process and Benefits Management

- The India C&B SC supports approx. 30,000 Biopharma employees (based on data as at March 2022 with roles aligned to Consumer Healthcare removed).

Poland (EMEA) SC delivering:

- Compensation process and Benefits management for all EMEA countries except Germany which will remain local until such time as we can obtain agreement from the Works Councils to manage processes outside of country

- Note: Russia/CIS will be in scope of the Hub but a Reward Lead will be retained in-country for data privacy reasons

- The EMEA C&B SC and RLs / Teams provide full C&B support for approx. 27,000 Biopharma employees (based on data as at March 2022 with roles aligned to Consumer Healthcare removed).

Costa Rica (LATAM) hub delivering:

- Compensation processes and Benefits management for LATAM except Retirement benefits in Mexico and Brazil which will be managed by the US Benefits Team

- The LATAM SC supports approx 3,300 Biopharma employees (based on data as at March 2022 with roles aligned to Consumer Healthcare removed).

Malaysia (Asia) hub delivering:

- Compensation process and Benefits Management for Asia, except Japan and China which will remain local

- India which will be serviced from the Hub which also supports UK, US, Canada and Ireland

- The ASIA C&B SC and Japan RL / Teams provide full C&B support for approx. 5000 Biopharma employees (based on data as at March 2022 with roles aligned to Consumer Healthcare removed).

These Service Centres focus on deployment of global process, working closely with the Reward CoE. Provide high quality customer support within the Region, manage Benefits vendors and work closely with the retained Reward Leads / Teams in key strategic or protected markets (US, UK, Japan, China, Belgium, India, Italy, Germany).

Job Purpose

This role will manage Benefits & Retirement plans - within the Region, as outlined under key responsibilities. Incumbent

Does not include Retirement plans or Insurances where a dedicated Retirement Manager or Insurances Manager exist within the Region. And will work with the Reward Lead / Teams in countries where these roles exist to provide insights and support with governance vs. pro-active management of the Benefits offering

Key Responsibilities (No More than 10 Bullet Points): Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role.

The Benefits Manager will be responsible for managing the activities below for their aligned countries. This role will be customer facing and will receive activity via ServiceNOW, Workday and for global process / project work via the CoE (through the C&B SC Lead / Benefits Lead, as applicable).

The Benefits Manager will hold accountability for:

Benefits Benchmarking

- Supports the Global Benchmarking Team with Benefits survey submissions providing insights and information on top of the data contained in Workday (with support from the applicable Benefits Administration Teams)

- Supports the Global Benchmarking Team to investigate data issues, matching errors or data gaps

- Utilizes the Benefits benchmarking data provided by the Global Benchmarking Team to validate the competitiveness of Benefits packages within the defined area of responsibility

- Identifies opportunities to change / update the Benefits offering, incl. reviewing take-up data to determine whether the Benefit is being used by employees

Benefits Vendor Management

- Management of the relationships with existing vendors incl. acting as TPO, managing data privacy etc

- Vendor negotiation, ensuring the best possible coverage / offering for employees at the best rate for ownership of the vendor platform - includes monitoring the performance of the platform, that the data contained within the platform / provided to employees via their representatives is up to date and correct

- Ensuring vendors deliver against their agreed SLAs and with high levels of quality and customer experience

- Monitoring of budgets / spends

Governance

- Ensuring Benefits are governed as per the Reward Governance Framework

- Proactively driving Benefits updates / changes via the Country Duty Holder (HR), Finance, Legal and Procurement

- Facilitating the approvals including via the Country Customer Board

Day to Day

- Answering queries not managed by outsourced providers (as applicable)

- Managing escalations coming through via the outsourced providers

- Responding to requests for insights / trend data from the businesses

- Developing communications to ensure that employees are aware of our Benefits offering / for specific initiatives (with support from the Global Benefits Comms Lead)

- Identifying different ways to engage with employees on our Benefits offering e.g. campaigns via Service NOW, considering how the data available in Workday can be utilized etc

- Roll out of annual benefit programmes new and existing and end to end management of the process

Total Employment Cost Analysis

- Manages the Benefits elements of the TEC analysis to refresh the multipliers on an annual basis.

- Resolves any inconsistencies / queries relating to TECs working with Payroll, Finance and Tier 1 as applicable

- Consolidates the submissions of Benefits elements for the countries within remit passing these to the Compensation Mgr / Regional Process Mgr for final validation and coordination (as per Regional ways of working)

Capability Building

- Holds expert knowledge of Benefit packages within the Region which enables the upskilling of colleagues (including the Compensation Team and Tier 1 Benefits Administration support)

- Delivers education / capability building within the countries incl. for managers and employees as required

Project Work

- Providing Benefits related support for business changes e.g. M&A activity etc

Governance & Risk Management

- All the above is underpinned by the Reward Governance Framework (RGF)

- The Benefits Manager must be familiar with, always educate on and apply the RGF

- Contribution to the local risk management process