Senior Manager/AVP/VP/Director - Operations - Voice - BPO

Role:

Director/AVP/Sr Manager/Manager - Operations

We are looking for candidates with:-

- Full time MBA/B.Tech from top 15 MBA/Engineering Institutes

- Have strong problem solving and decent communication skills

- Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)

- Look forward to work in a fast paces, high growth environment. Can afford to spend long hours in office.

- Are ready to relocate to Indore (non-negotiable)

Experience:

- Experience of managing team size of 100-500 for period of 3-5 years

- Overall team management experience of 8-10 years

- Worked in international voice/non-voice processes for at least 5 years

Responsibilities:

- Manage Client success - Consistently exceed SLA targets, process improvement targets

- Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers

- Design and Implement internal KRAs aligned with client success and Organization

- Independently create and modify SOWs, Client Review presentations, BCP documents

- Create number driven capacity models to fulfil volume targets as per seasonal