Senior Manager/AVP - Service Excellence - BFSI

Key Responsibilities:

- Deployment and Driving Quality Initiatives Like ISO, Lean, Six Sigma, Five S PAN Bank thereby adhering to Vision Statement.

- Conduct trainings for executives at various levels on Process improvement methodologies such as Lean Six Sigma, Five S & Business Excellence Framework.

- Ensure Robust Measurement and Monitoring Mechanism for various processes by partnering with stakeholders in the Organization.

- Conduct Workshops to Identify Process Improvement Opportunities and drive workforce productivity and cost savings for all the Business Units and Support Functions.

- Stakeholder/Conflict Management at various levels of the organization and able to effectively lead cross functional process improvement projects.

- Conducting QMS/Service audits and ensure adherence to laid down quality/service standards.

- Drive high impact quality improvement projects by using Lean, Six Sigma methodologies.

- Engagement of various stakeholders towards deploying the Business excellence model (RBNQA/Golden Peacock/CII) PAN Bank.

- Facilitating Quality Award Applications and garnering Best Practices through these initiatives.

- Mentor/Advise staff on quality initiatives through continuous trainings and knowledge dissemination sessions.

- Advise Senior Management on best practices, new technologies/innovation through Service Benchmarking.

- Facilitating Idea Management Initiative across bank for driving Employee Suggestions in partnership with Multiple Stakeholders.

- Certified Lean Six Sigma Blackbelt from Reputed Institute

- Lead Auditor/Internal Auditor for ISO 9001/ ISO 27001/ISO 22301/ISO 14001 Standards

- 5S Implementation Exposure

- Project Management

- Business Excellence Assessment