Senior Manager/AVP - Performance Management - IT/BFSI

Senior Manager/AVP - Performance Management

Manage performance management cycle:

- Fully understand the performance management cycle (goal setting, mid-year evaluation, annual evaluation, ratings calibration, and Performance Improvement Plan), process, timelines, system, stakeholders and activities.

- Prepare and communicate goal setting, mid-year evaluation, annual evaluation, calibration, and PIP timelines.

- Publish goal and performance documents in iTalent Performance and calibration module as and when needed.

- Complete back-end upload of bulk goals, functional and regional goals in iTalent.

- Conduct trainings on performance management process and system administration on a regular basis.

- Prepare all system generated reminders to employees and liaise with functional IT team to send them.

Manage performance management cycle:

- Fully understand the performance management cycle (goal setting, mid-year evaluation, annual evaluation, ratings calibration, and Performance Improvement Plan), process, timelines, system, stakeholders and activities.

- Prepare and communicate goal setting, mid-year evaluation, annual evaluation, calibration, and PIP timelines.

- Publish goal and performance documents in iTalent Performance and calibration module as and when needed.

- Complete back-end upload of bulk goals, functional and regional goals in iTalent.

- Conduct trainings on performance management process and system administration on a regular basis.

- Prepare all system generated reminders to employees and liaise with functional IT team to send them.

- Monitor completion of performance activities and follow up with the respective regional HR teams.

- Review and report compliance with performance management guidelines (Min Max Goals, Min Max Weightage, etc.)

- Ensure governance and administer performance user access roles.

- Serve as a liaison between Global and Regional HR on performance-related matters.

Performance management reporting and dashboards:

- Prepare global reports and dashboards

- Share reports and dashboards with regions

- Follow up with HR to close any employee data gap

- Check dashboards data accuracy and consistency with performance reports, identify gaps and address them.

- Liaise with IT and HR experts to address data issues.

- Test the performance workflows and performance reports, identify, and address the gaps in the report.

- Monitor and track progress towards performance management activities, provide regular updates to senior management.

- Analyse performance management data to identify trends and areas for improvement.

- Prepare and present regular reports on performance metrics and improvement initiatives.

Performance management service management:

- Administer ServiceNow (ticketing portal)

- Record and maintain the list of performance issues and tickets raised, ensure all necessary information is reported by the regional or local team

- Ensure timely resolution within the agreed Service Level

- Prepare reports and dashboards for all performance tickets raised

- Collect feedback on performance service levels