Senior Manager/AVP - Operations - Insurance Broking Firm

Senior Manager/AVP - Operaions - US Shifts - Mumbai

We are hiring for one of the leading UK based Insurance broking firm.

CTC - upto 35 lpa

Experience Essential:

- 10 - 15 years of experience in operations in financial services/ ITES or off shore processing organizations with proven track record in service delivery.

Desirable:

- Should have managed teams of over 80 people.

- Transition / migration experience of large processes

- Knowledge Essential: fundamentals of operations management, quality tools

Desirable: understanding of insurance and financial services sectors

Skills & Abilities Essential:

- Analytical ability and Decision making

- Communication, Influencing and Negotiation skills

- Leadership and People management

- Change management

- Planning and Organizing

- Resource Management

Job Challenges

- Stakeholder management

- Maintaining balance between business delivery & people expectations

- Managing frequent environmental changes

Competency Areas : 

Competency Definition Level : 

Influencing - Makes things happen through others

- Sparks others into taking decisive action

- Prompts others, through questioning, to evaluate, react and respond

- Takes pride in their determination to get things done

- Presents information coherently, tailoring language and approach to suit the audience

- Puts forward ideas persuasively, influencing others to move forward with haste

- Faces difficult issues head-on and perseveres in the face of resistance

- Bears the brunt of unpopular decisions by defending their position and moving on to the next challenge

Mansi