Senior Manager/AVP - Operations - Defined Benefits/Defined Contribution

Specification: 12+ yrs of experience in Operations in Financial Services/ITES/Off-shore Processing Organizations with proven track record of delivery with Life & Pensions (Defined Benefits/Defined Contribution)

- Should have managed a team size of 80+

- Should have managed global geographies

Job Responsibilities:

- Operations/Service Delivery- Delivering to the customer/Client-To know the purpose of the existence of the team and to be able to deliver to the client on time, to the right quality

- Operational Excellence- Building values by creating process efficiencies through upstream and downstream impact in business

- Deliver Quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise

- Alignment with operating company's operating model to create logical business operations that deliver excellent business services

- Stakeholder Management- Deliver value in every sphere of interaction with the stakeholders. Responsible for driving effective client relationship by influencing decision makers on business and Operational escalations. Will be required to provide stakeholders with a value add experience by partnering on operational decisions. Initiate and influence expectation setting discussions with Operating companies.

- Strategic Thinking- To contribute to plan and lead implementation of annual operating plans for the relevant business units

- Risk Management & Compliance-Enforces a regular risk review to create a significant R&C profiling (risk register) and resilience in operations

- SLA's Management-Manage SLAs through effective management

Opportunity Identification- Seeking opportunities for development of high potential managers and constantly working to increase the work split positions between India and operating company

- Employee Engagement-Set standards for people excellence and create strategies for development of people and process knowledge

Interested Candidates can apply or call on 0120-4739814