Senior Manager/AVP - Credit Card Operations - Bank

We have an urgent opening with reputed bank for the position of Credit Cards

Grade -Sr.Mgr/AVP

Financial Reconciliations Unit

- GL vs. V+ reconciliation - General ledger accounts VS Vision Plus reconciliation, P&L accounts, BS accounts. Reconciliations of Nostro Accounts, DTDF Accounts, Payable and receivables

- Monthly & Quarterly Provisions related to various vendor costs along with major ones like master card, VISA.

- Audits - Internal & external (KPMG / Deloitte / RBI / Tax )

- Service tax payments - Monthly payments, Queries from service tax dept.

- Master card Settlement activities.

- Credit card maintenance activities:

- All static and financial changes in customer accounts.

- Cost vision plus expertise

- Account managements like re-issuance, replacements and other related activities.

- Charge back Unit

- Card Disputes Chargeback - Debit & Credit Cards Charge dispute process - Master Cards - Issuing process and VISA ATM chargebacks - Acquiring process

- Setting up the process related to ATM disputes as per changed RBI guidelines

- Individual reconciliations of master card transactions with the settlement values

- Remittance unit

- Monitoring of daily reconciliation between funding and TRAMS Upload

- Payment processing and V+ postings - Managing Pan India payment process

- Master Card settlement and reconciliation process - Daily, Weekly, and Quarterly.

- Back end collection operations

- PDC Process - Management of post-dated chq, retrieval & presentation process.

- Full and final / settlement cases - Collections settlement process for full and final payments.

- Receipt control and cash management - Collections receipts for cash, cheque issuance, and return process.

- Disbursements Unit & EMI based programs

- Processing of small ticket size personal loan and Balance transfer, Teledrafts, Utility Bill Payments, Credit balance refunds, insurance, Reward and redemption process, STPL.

- Card Insurance

- Premium debit and transferring of funds to insurance partner post daily reconciliation Insurance reversal and reconciliation (recovery from insurance partner & income reversal

- Loyalty program - Reward redemption

- Managing entire reward redemption process with third party Includes daily sending of files and monitoring end to end process till fulfilment Reconciliation and payment processing to vendor for reward process

- Quality Processes

- Managing Overall QA team involved in verification of transactional records and managing 100% transactional verifications.

- Card Embossing Production Unit

- Managed Embossing of credit and Debit cards, Cheque book and welcome kit printing, Delivery of Cards, Chequebook and Delivery process