Senior Manager/AVP - Branch Transformation - Bank

Job Purpose:

- Plan and work towards Branch Process Digital, Assist in designing process / services request through alternate channel. Process re-engineering with digital options for cross-sell, Up-sell across channels. Coordination with various product teams across different verticals to design cross-sell process. Review the existing physical / digital option available and take up changes for all Retail Products.

Job Responsibilities(JR):

Product /Process Enhancement:

- Check the current process and design alternate online option.

- Implement digital seamless processes after discussing with the relevant stake holders

- Design and implement STP processes after discussing with the relevant stake holders

- Cross-sell of Digital services through alternate channels

- Assist in designing process / services request through alternate channel.

- Process re-engineering with digital options for cross-sell, Up-sell across channels.

- Coordination with various product teams across different verticals to design cross-sell process

- Competition Tracking

- Build strong market & competitor intelligence. Monitor competitors (bank and non-bank) to report on developing trends and potential impacts

- Operationalize Digital/revised transaction journeys

- Reduce Paper based & manual customer servicing

- Enhancement/Automation of charging process.

- New Technologies

- Take up new projects for implementation.

- Statement Link sent to customer with QR code for printing

- Enabling online validation/updation