Senior Manager/Associate Vice President - Human Resource - BPO/KPO

About HuQuo : An HR Analytics company to provide path-breaking HR services by deeply understanding the human quotient of organisations we work with, and to evolve the industry and make it future ready through HR Analytics.

We are looking for SM/AVP-HR for our one of the esteemed global BOP/KPO client.This is Site HR Head Position and will be based out of Cheenai-

Purpose of the Job :

As a senior HR team member of a standalone location, the position will serve as POC for all the Chennai employees and will be responsible for accomplishing all the human resources key deliverables.

Key Result Areas (Indicative and not exhaustive) :

- Manpower Planning

- Employee headcount forecasting in line with Business Growth Plan, Attrition run rate and bench strength

Organization structuring :

- Managing manpower ratios and defining career paths

- Facilitate multiskilling, Job rotation and leadership development

- Performance Management and Career Planning

- Drive organizational and individual level G&O setting in line with the overall business strategy

- Lead Performance management programs and initiatives

- Manage Talent potential and criticality reviews and develop skill repositories

- Establish Reward and Recognition guidelines and tools. Ensure optimal utilization linked to Performance enhancement

- Design and deploy Incentive structures, Performance and retention linked outcomes, and career progression based on performance and potential assessment

Audit and Compliances :

- Support HR information security audit and compliance to DPA aligned to ISO27001

- Facilitate and ensure compliance to various labour laws and their inspection by external authorities

- Facilitate BCP and DR practices from an HR standpoint

Employee Relations :

- Develop, implement and manage People Policies and guidelines as per the requirements

- Help set up and monitor listening posts

- Effective Grievance handling

- Employee satisfaction surveys and action planning

- Facilitate employee self-service tools

- Lead employee retention initiatives - Attrition management

- Drive HR initiatives for collective fun programs, social responsibility, event celebrations etc.

HR Review and Reporting:

- Business level periodic reporting of various HR metrics including headcount, attrition analysis, compensation variances, ESS score cards etc.

- Reporting of key HR metrics at the Org/Board level (as needed)

- Participate in HR reviews by the business

- Review, benchmark and implement best practices from the industry

HR Integration :

- Lead integration of Key HR areas with the HR set up of acquired entities as directed by Head-HR

- Manage and suggest HR initiatives at business/ corporate level seamlessly across national and international entities

HR Branding :

- Represent HR for company in industry forums

- Participate in external programs that promote, and recognize HR practices of Organisation.

- In order to be considered for the role the ideal candidate would have:

- 10- 15 years of total experience with at least 7-8 years of relevant experience

- Excellent written, verbal and presentation and negotiation skills.

- Self-Motivated individual

- Excellent Stake-holder Management skills

Eye for detail :

- Problem solving approach

Required : Bachelor's degree

Desirable: MBA HR