Senior Manager/Associate Director - Reverse Logistics - eCommerce

Job Description:

- Managing overall Reverse Logistic Process

- To ensure timely pick ups from customers by coordinating with logistic partners

- To engage with multiple stakeholders for network-wide program implementation

- To coordinate development of tech products with the product team in line with the process requirements

- Expansion of Open pick ups ( Doorstep QC ) by aligning existing partners / on-boarding new partners

- Managing customer experience matrix in Reverse Logistics leg

- Quality Centre Operations

- Managing Return to shipper shipments and to work continuously on improvement in seller experience

- Managing seller disputes, identification of gaps and to ensure continuous improvement

- Managing team and work towards having superior customer as well as seller experience

- Vendor On-boarding and Vendor Management in reverse Leg

- Managing overall PNL in Reverse Leg and drive cost-saving initiatives

Education/Experience:

- Bachelors / Master's Degree in any discipline

- 1 to 5 years of experience in E-commerce supply chain background

- Excellent analytical & problem solving skills

- Basic SQL Data Extraction skills

- Good Project management experience

- Good knowledge of ground courier operations

- Ability to influence other teams and align them towards the common goals