Senior Manager/Associate Director - Process Improvement/Quality - Airline Industry

- Co-innovate with our clients to outline transformation roadmaps

- Identification of Opportunity by conducting detailed Process Discoveries &/Customer Journey Mapping

- Lead / support improvement initiatives that positively impact Client satisfaction & business profitability

- Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains

- Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability

- Identifying process gaps & automation opportunities

- Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation

- Interfacing with our leadership/clients and identifying opportunities for value

- Driving effective Change Management for a stable & consistent delivery Zero surprise operations

- Identifying client value add opportunities and working together with the business for presenting the same to the clients.

- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact

- Create a culture of problem solving by imparting trainings

- Identify new technologies which can help us improve CNX &/our clients business processes

- Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs