Senior Manager - Analytics - IT

Job Responsibilities:

- Interpret large amounts of complex data to formulate problem statement, concise conclusions regarding business trends and opportunities

- Develop and Monitor Predictive Models and showcase expertise in Statistical Analysis and Implementation

- Build and maintain central database for analytics and business intelligence

- Identify and develop key metrics, enhance reporting and formulate areas of analytic focus to better capture and manage the business performance

- Provide subject matter expertise on strategy implementation/testing and initiatives related to the improvement of business operations

- Work with cross-functional analysts, e.g. Operations, HR and Technology to deliver consolidated results

- Communicating business trends using reports and optimizing reports from time and business requirement focus

- When required, liaise with members of global teams involved in the projects on product delivery

- Coach and mentor team member in their

Desired Profile:

- Degree in Quantitative Fields such as Economics, Engineering, Operations Research, Business or Mathematics (B.Tech./ M.Tech./MBA/MA preferred)

- 8+ years in Analytics role. Experience in Call Centre Analytics would be plus

- Ability to understand and transform data to meet business needs

- Skills: Intermediate to advanced level skills R, Advanced Excel. Experience in advanced Visualization tool. Experience with building central database. Knowledge of SQL would be plus

- Sound knowledge of Statistics, Regression, Forecasting, Segmentation

- Good analytical skills which include: the ability to clearly formulate analytical hypothesis, perform ad-hoc analysis to support it, communicate results clearly, and understand cause & effect relationships.

- Good business skills which include: execution of business initiatives from analysis through implementation, management of multiple priorities, effective communication, maturity & stability.

- Excellent verbal and written communication skills - ability to liaison with cross functional groups, present results to senior leaders, create effective presentation