Function Designation: Senior Manager - Amendments
Business Unit: Operations
Department: NPC - Chennai
Location: Chennai
Grade: Senior Manager
Reporting to: National Head Operations
Job Summary: Team Manager
Qualification: Any PG
Experience: 8-10 Years
Age Band: 28 - 35 Years
Detailed Responsibilities:
1) Handling the team processing the Amendments
2) Review of CASA, NR account amendment requests and KYC documents.
3) Responsible for achieving the desired productivity of the team while ensuring quality.
4) Ensuring Nil pendency at the end of the day
5) Daily monitoring of the reports and ensure all errors are rectified
6) Monitoring and reporting the team productivity to Unit Head daily
7) Managing the help desk, responding to queries from the branches and other stakeholders
8) Escalation management and service delivery as per expectations
9) Coordinating with internal stakeholders and preparing for all service meetings and Risk Dept meetings
10) Ensuring reconciliation of forms end to end
11) Ensuring all the forms are scanned and the data stored in the appropriate server
Desired skills and competencies:
- Should have handled Large team, ability to take quick decisions
- Should have team leading skills, Reconciliation skills, MIS maintenance
- Should possess a good Knowledge in regulatory aspects of banking, latest KYC guidelines, FEMA, FATCA and UIDAI guidelines.
- Should possess the knowledge in creating/amending the accounts in Core Banking System
- Should possess strong business acumen skills.
- Good knowledge in Term deposit creation/amendment.
- Should have knowledge in Reconciliation, MIS preparation and PPT presentation.
- Good Communication and written skills, Multi language skills(Hindi) is an added advantage
- Certification in KYC/AML is preferred
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