Senior Manager - Alternate Channel - Business Loans - FinTech

Want to be an integral part of the trailblazing Fintech company which is leveraging software and technology to change the face of short-term financing in India!

Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fintech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.

As the Sr. Manager - Alternate Channel, you will be leading a team of Tele Sales personnel to ensure maximum conversion of Leads received across Partners and Direct into Hot Leads.

Key Responsibilities :

- Training the team on Selling Strategy - Convincing customers to submit all the documents digitally and bringing out clearly the company's USP vis-a-vis competition

- Preparing Sales Pitch Script for the team along with team leads

- Implementing and leading FOS activities for maximum conversion in key cities

- Coordination with Tech team for consistently adding features which can improve team efficiency

- Quality Checks via Audits for Script adherence by Team via Team Leads

- Implementing best practices for Customer Service to lead maximum customer satisfaction

- Leading the Renewal Calling and Conversion

- Leading the Referral Program through Customer Calling

- Razor sharp Focus on making customer journey simpler to ensure maximum conversion and consistently reduce frictions

- Devising Strategy and roadmap for partnering with Channel Network

- Researching on potential tie-ups for Business Development, Market Sizing research, and identifying potential new tie up opportunities

- Working Closely with Marketing team to ensure conversion of Leads to Hot Leads digitally as well

- Reporting and Monitoring performance across key Partners to ensure that targets are achieved

- Working with Credit to ensure team understands the Policies well and conduct regular training for updating team on documents required etc

- Following up large cases with Credit to ensure smooth conversions to Loans

- Coordinating Pricing and Amount with Customers along with team and ensuring least Post Sanction dropouts

- Coordinating with Alliances team for Flow of regular leads and seeking support from partners for customers which are not reachable

- Facilitating administrative and operational supports to the team of Channel Partners for smooth functioning

Candidate Profile :

- MBA graduate preferred

- Demonstrable experience of 5+ years in NBFC/Banks in Business Loans or in a similar role

- Experience in Financial Products / exposure in a Startup is a great plus

- Analytical bent of mind & strong judgmental attributes

- Excellent Communication and negotiation skills

- Enthusiastic and dedicated with strong leadership skills

- Flexible for 6 day a week working structure

- Flexible for moderate travel within India