Job Title: Senior Manager (Account Head) - Training Location: Noida / Onsite (May involve travel based on business requirements) As Senior Manager - Training, you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX). Key Responsibilities: Strategic Leadership: - Develop and implement advanced AI-powered training programs. - Align training strategies with organizational goals and CX benchmarks. - Drive organizational change through innovative learning frameworks. Training Program Development: - Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. - Create customized onboarding programs for seamless role integration. - Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork: - Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. - Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights: - Evaluate training outcomes using analytics. - Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development: - Lead coaching initiatives to improve core CX competencies and leadership skills. - Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement: - Ensure adherence to training protocols, regulatory standards, and audit readiness. - Present outcomes and strategic recommendations to senior leadership & clients. Key Hiring Skills: Experience: - 15-18 years in training and development, including 5+ years as Account Head - Training, overseeing large-scale CX training operations (500+ employees) from training standpoint. - Mandatory experience in travel industry, managing CX for Airlines/OTAs (Air Bookings). Technical Expertise: - Proficiency in AI-driven learning tools and instructional design methodologies. - Expertise in content development (e-learning, instructor-led, and hybrid programs). Leadership Skills: - Proven ability to lead cross-functional projects and drive continuous improvement. - Strong facilitation, presentation, and stakeholder management abilities. Educational Background: Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus.

Noida

Senior Manager/Account Head - Training 

Job Description for Senior Manager/Account Head - Training  in MAXONIC in  Noida for (15-20) years of experience. Apply Now!