Senior Key Account Manager - SaaS

Responsibilities

- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients

- Operate as the lead point of contact for any and all matters specific to your customers

- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors

- Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth

- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW

- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives

- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.

Requirements

- Bachelors degree or higher in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school

- 7+ years of experience in enterprise account management or business development in a SaaS company

- Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude

- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management

- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

- Consultative sales background or experience as a solutions engineer is a plus

- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus

- Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure