Senior Key Account Manager - IT

Hiring for Senior Key Account Manager Role Gurgaon Location

Key Responsibilities:

- Manage budget and achieve or exceed annual quota as established by Vice President Account Management for our APAC and ME clients.

- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquiring a thorough understanding of key customer needs and requirements

- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct services are delivered to customers in a timely manner

- Ensure a high Customer Satisfaction Score for all key customers

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.

Role Requirements:

- An overall experience of around 10 years, with a minimum of 7+ years of experience in key account management generating new business from existing clients.

- Deep experience in selling IT services in the areas of Digital solutions, Software Product Engineering, Data Engineering, Application Integration and Cloud technologies.

- Proven track record of generating new business in APAC and ME markets

- Strong track record of quota carrying sales experience as an individual contributor and /or manager.

- Ability to build a healthy pipeline for the assigned accounts.

- Experience in managing CRM for Sales Operations, Sales forecasting and Order Booking

- Experience in working with global companies with development centres and business operations across several countries with matrix structures.

- Good educational experience such as a degree in Business Management would be an added advantage.

- Fluency in English speaking and communication skills