Senior HR Business Partner - BPO/KPO

Strategic Focus

- Support the development and delivery of robust people plans across the business, drawing on experience and insight to drive sustainable and commercial impact

- Input into the design and shaping of development initiatives that build skills, enhance leadership capability, and provide personal development opportunities for all parts of the business.

- Lead and manage HR within the India site to ensure achievement of global operations and global HR departmental goals

- Be a strategic thought partner to business leaders

Operational Management

- Partner with the wider HR team and business leaders in relation to:

Talent and succession management

- The development and maintenance of technical, leadership and professional skills and a capabilities

Employee engagement and culture

Organisational change

- Employee relations and employment regulations

The management of cyclical processes such as goal setting, performance review, remuneration review, talent assessment and development planning

- Take an active role in understanding business issues. Recommend and develop approaches to address those challenges

- Support and advise on ongoing employment policy development and employee relations activities (e.g., disciplinary, grievance, dismissal) including compliance to employment regulation and law

- Support talent and succession planning activities and upskilling across the business, including the delivery of local talent plans

- Work with recruitment teams to drive employer branding initiatives and to enhance the overall talent acquisition process. This will also involve playing a direct role in the sourcing and assessment of suitable candidates for senior and key positions

- Coach leaders on how to drive positive organisational behaviours and embed a high-performance culture across the business, one which drives ongoing performance feedback and builds consistency through robust practices and tools

- Bring the voice of employees to critical organisational decisions

- Provide advice and coaching to local managers on people policies and procedures, employment arrangements and local labour law

- Support managers to resolve employee relations cases (such as disciplinary, grievance, absence, etc.)

- Provide first line support to employees on local employment related queries

- Develop meaningful relationships with key people and influence decisions by using data, reports, and evidence

People Leadership

- This role will have line management responsibility for the HR Advisor and Recruitment Lead.

Governance & Risk

- Partner in the process of Policy formation, implementation and adherence

- Ensure appropriate documentation to safe guard against legal and reputational risk

- Own the transition of India entity out of the Transfer service agreement

- Drive the set up of India office as per local regulatory requirements

Qualification : -

- 15+ years of experience in HR function with majority of it being as HRBP

- Degree-Level Qualification in Human Resources or other related discipline

- Execution and delivery focused - with an approach that emphasises teamwork and collaboration

- Resilient and demonstrates ability to 'stand your own ground'

- Able to influence key decision-makers and to challenge when necessary

- Strong commercial acumen and the ability to manage risk for the business