Senior Group Manger - Process Training - BPM

Company Profile : BPM

Reports To : Head of Training of the Business

Domain : Insurance

Job Purpose and Role:

- Lead the training team(s) to enable the business(s) with cutting-edge knowledge management practices to help meet & exceed business goals.

Primary Duties & Responsibilities:

1. Develop and lead a team of highly competent training professionals delivering the best of training experiences to the Account(s).

2. Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.

3. Plan, execute and monitor all training & development interventions to enhance team and operational excellence.

4. Be the Practice and Thought leader for cutting edge solutions to drive business performance improvement for the Account(s).

5. Drive strategy for content management and instructional design with the latest technology and practices to stay ahead of the competition.

6. Drive ROI for the learning investment in people and value delivered to business.

7. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).

8. Lead and develop a high-performing team supporting the Account(s).

Desired Experience and Skills:

1. Graduate / Post Graduate

2. Overall work experience of minimum 12 yrs.; minimum 6 yrs. experience in Training department

3. Should have experience in supporting training for contact center and back-office processes

4. Experience in training digitalization

5. Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset

6. Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to Company's Values

7. Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes.

Qualifications:

1. Graduate / Post Graduate

2. Overall work experience of minimum 12 yrs.; minimum 6 yrs. experience in Training department