Senior Group Manager Trade Finance Quality (10+ years) Location: Gurgaon, India Summary: We are seeking a Senior Group Manager to oversee transactional quality operations in Gurgaon, India. This role presents an opportunity to lead a high-performing team, drive continuous improvement initiatives, and contribute to the digital transformation of quality assurance delivery. Your Future Employer : Joining our esteemed organization means becoming part of a forward-thinking team dedicated to delivering exceptional quality standards in transactional operations. You'll work in a collaborative environment where innovation and continuous learning are encouraged. Responsibilities : - Lead the Next Gen Shared Services Quality Organization, ensuring high service delivery standards and low risk in day-to-day operations. - Develop and lead a team supporting Accounts, providing exceptional quality assurance services to clients, and driving efficiency improvements. - Redesign sampling and stratification strategy based on compliance checks, financial processes volume, and customer priorities. - Establish SLA baselining, predictive monitoring, and reporting mechanisms to ensure consistent service level commitments. - Provide thought leadership, creative solutions, and leverage problem-solving techniques to drive continuous improvement initiatives. Requirements : - Trade Specialist certification preferred, CDCS certification desirable. - Minimum 15 years of experience in quality management roles, preferably within Shared Services or BFS sector. - Strong leadership skills with a track record of leading high-performing teams. - In-depth understanding of compliance, financial processes, and customer service operations. - Excellent communication, decision-making, and collaboration skills. What is in it for you: - Opportunity to lead a high-performing team and contribute to digital transformation initiatives. - Competitive salary and benefits package. - Career advancement opportunities within a reputable organization. - Dynamic work environment with a focus on innovation and collaboration. - Chance to make a meaningful impact on transactional quality operations.

Gurgaon/Gurugram

Bangalore

Chennai

Senior Group Manager - Trade Finance Quality 

Senior Group Manager - Trade Finance Quality  ,Job Description for Senior Group Manager - Trade Finance Quality  in Crescendo Global in  Gurgaon/Gurugram Bangalore Chennai for (10-20) years of experience. Apply Now!

Job Description for Senior Group Manager - Trade Finance Quality  in Crescendo Global in  Gurgaon/Gurugram Bangalore Chennai for (10-20) years of experience. Apply Now!