Sr. Group Manager- Shipping & Logistics Operations
Job Description - Diversity Role (Only Female Candidates Apply)
- Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help Company gain further business and help ramp up.
- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client
- Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/ feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
- To ensure and oversee farming as well as hunting deliverables for the sustainable and profitable growth of businesses within the verticals as per the assigned targets prescribed the CXO office.
- Ensuring retention of profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.
- Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering, transformation, capability etc.
- To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / super ordinate goal.
Competencies/ Skill set:- Adept with new technologies in BPS industry
- Excellent analytical and conceptual skills
- Good Communication Skills
- Proven team leadership and people management skills (ability to handle large teams)
- Proven client management skills
- Deep understanding of business processes and off-shore business environment
- Ability to handle high pressure situations and multi-task
- Domain understanding of ISB
- Flexible to work in shifts
- Willing to travel
- Co-ordination and program management skills required to interface with various stakeholder
Qualifications : Graduate/Post Graduate