Senior Group Manager - Consulting & Professional Services - Background Verification Operations

Senior Group Manager - Consulting & Professional Services - BGV Operations

Experience : 10 - 15 years

Role Background :

- We work with a leading global background screening and workforce solutions providers. The key services include on-demand employment background checks, drug testing, Form I-9, employment, and education verifications.

- Should have extensive operating experience particularly in criminal research for the US and managing the background screening blended process i.e. involving data & voice

Primary Duties & Responsibilities :

- Responsible for day to day operations; meeting defined SLAs and KPIs for the process

- Define and implement operations strategy, structure, and processes

- Should have a good understanding of the business products /services

- Manage staffing needs for the operations team including recruitment, retention, and budgets

- Effectively manage the P&L and ensuring that revenue targets are achieved or exceeded

- Engaging with the Client process team and work on a project that improves client processes and drive client value

- Identify new business opportunities (Farming) including new markets, growth areas, trends, products, and services

- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives