Senior Group Manager - Business Training/Learning & Development - BPO/ITeS

CII Sr. Group Manager- Training role (Business Training, L&D background) Only Females apply

ONLY for FEMALE CANDIDATE.

Shift Time: 12:00 am to 10:00 pm

- Work with the Vertical leads in providing inputs on development areas for projects initiated

- Provide real time support to teams working on projects

- Should be knowledgeable on the business/process

- Should have excellent communication skills and would be interacting with internal stakeholders and clients

- Should possess excellent client management skills & to represent org

- Should have analytical capability and ability to understand the business impact on metrics.

- Should possess excellent capability of Training governance for staff members, KRA & KPI driven, should also have expertise in managing teams remotely

- In depth understanding of training metrics and impact to business metric and ability to drive performance metrics to success

- In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

- Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

- Maintain vertical hygiene by ensuring reports, data and documents are in place

- Promote standardization by creating SOPs across CIS training - Standardization

- Promote behavioral training programs and promote the programs in order to ensure maximum participation

- Should have worked on various training methodologies and have knowledge on Instructional designing

- Should have done Market Research & analysis on training models and know what is happening in the training industry

- Should have worked on Innovative projects on digital transformation for training

- Knowledge of various digital tools & Instructional designing mandatory - Expiplex 500, Captivate, Articulate etc