Senior General Manager - Operations

Operational Management:

- Oversee daily operations of the warehouse, ensuring efficient and effective workflow.

- Develop and implement operational policies and procedures.

- Ensure compliance with safety regulations and industry standards.

- Coordinate with clients to ensure smooth and hassle-free movement of their goods within the facility.

Strategic Planning:

- Develop and execute strategic plans to enhance operational efficiency.

- Identify and implement process improvements.

- Plan and manage warehouse layout for optimal space utilization.

Team Leadership:

- Lead, motivate, and manage a team of warehouse staff.

- Provide training and development opportunities for team members.

- Conduct performance evaluations and provide feedback.

Facility Management:

- Oversee the maintenance of the warehouse facility, including STP (Sewage Treatment Plant) and WTP (Water Treatment Plant) operations.

- Manage parking for large logistics vehicles to ensure efficient and organized operations.

- Ensure the facility is well-maintained and compliant with health and safety regulations.

Customer Service:

- Ensure high levels of customer satisfaction.

- Handle customer complaints and resolve issues promptly.

- Monitor and improve the Customer Satisfaction Index (CSI).

Financial Management:

- Develop and manage the warehouse budget.

- Monitor and control operational costs.

- Analyze financial reports and take corrective actions as needed.

Technology and Innovation:

- Implement and manage warehouse management systems (WMS).

- Stay updated with industry trends and incorporate new technologies.

Preferred candidate profile

Education Requirements:

- Bachelors degree in Business Administration, Logistics, Facility Management, or a related field. - Masters degree or MBA is preferred.

Work experience:

- Minimum of 15 years of experience in warehouse operations management, with at least 5 years in a senior leadership role.

- Strong knowledge of warehouse management systems (WMS) and facility management software.

- Excellent organizational, leadership, and communication skills.