Senior General Manager - Facilities/Property Management

Responsibilities:

- Provide strategic oversight and leadership for the entire facilities/property management function for commercial properties.

- Develop and implement comprehensive plans and strategies to optimize building operations and ensure adherence to pre-defined SLAs with clients.

- Foster strong relationships with key clients and stakeholders, understanding their needs and exceeding expectations.

- Oversee vendor management, ensuring cost-effective and high-quality service delivery.

- Manage the handover process for newly developed projects, ensuring all faults and snags are rectified before handing over a fully operational asset to the client.

- Lead a team of facility management professionals, providing coaching, mentorship, and ensuring a high-performing team environment.

- Develop and maintain strong relationships with external vendors and service providers.

- Stay up-to-date on industry best practices and emerging trends in commercial facilities management.

- Contribute to the development and implementation of innovative solutions to improve operational efficiency and sustainability.

You will be successful in this role if you have:

- Minimum of 15+ years of experience in facilities/property management, preferably within the commercial real estate sector.

- Proven track record of success in leading and managing a team of facility management professionals.

- In-depth knowledge of commercial property operations and maintenance practices.

- Strong understanding of building systems, including HVAC, electrical, plumbing, and fire safety.

- Technical education (engineering or related field) is a must.

- Experience working with SLAs and delivering exceptional client service.

- Excellent communication, interpersonal, and negotiation skills.

- Strong leadership and problem-solving abilities.

- The ability to build and maintain strong relationships with clients and stakeholders.

- A proactive and results-oriented approach with a focus on continuous improvement.